Telephone Conference Call Facilitation Tips

From http://www.fullcirc.com/wp/resources/facilitation-resources/teleconference-call-tips/Full Circle Associates, used with permission.

Telephone and Web Meeting Facilitation Tips

These tips are useful for telephone or VoIP (voice over IP such as Skype) and can even be used for webinars or web meetings (using platforms like Wimba, Elluminate and WebEx). There are additional things you can do with the tools in web meeting platforms

Purpose of the Call

Group telephone calls can be used for many purposes. Do you know why you are having a call? Consider:

Telephone calls for groups in:


Teleconferences support processes of:


Agenda Preparation




Identifying Roles in Advance


Technical Set Up


Scheduling and Preparation


Starting the Call


General Call Etiquette

You might want to share this via email in advance.


Attention & Engagement


Interactive Techniques


Closure


Evaluation/Feedback


More Telephone Conference Call Tips and Resources






Thanks for input from EE Kim, John Smith, Bronwyn Stuckey, Beth Kanter, Nathaniel Borenstein and Michael Owens.